Terms & Conditions of Participation

1. Introduction

Welcome to the website of Tamara Coughlan. By using this website and booking services, you agree to the following terms and conditions. If you do not agree, please do not use this site or book services. All services provided adhere to the ethical guidelines of PACFA and relevant regulatory bodies. This website does not offer medical or psychological diagnoses or guarantees of outcomes.

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2. Services

Tamara Coughlan provides psychotherapy, counselling, and retreat offerings. These services are not a substitute for medical or psychiatric treatment. If you are in crisis or require urgent care, please seek support from a qualified medical professional.

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3. Booking & Payments

• All session and retreat bookings require payment in advance unless otherwise agreed.

• Payments are processed securely via third-party payment providers (e.g., Square) and no credit card details are stored on this website’s servers.

• Clients can manage their stored payment details in their Member’s Area at any time.

• Packages:  If you choose to purchase a session package or multi-session plan You will be provided with a clear outline of inclusions, timeframe, and total cost. A 7-day cooling-off period applies from the date of purchase. If you choose to withdraw during this time, a full refund (minus any sessions already used) will be provided. After this period, unused sessions may be refunded on a pro-rata basis, minus a $50 administration fee. You retain the right to discontinue a package at any time. I encourage open dialogue about your needs and capacity throughout our work together.

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4. Cancellations & Refunds

• Cancellations for psychotherapy sessions require at least 48 hours' notice; otherwise, the full session fee may be charged.

• Retreat cancellations are subject to specific refund policies outlined at the time of booking.

• If a session or retreat is cancelled by Tamara, a full refund or rescheduling option will be provided.

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5. Confidentiality & Client Information

• All personal information shared during psychotherapy sessions remains strictly confidential, except where disclosure is required by law (e.g., risk of harm to self or others).

• Tamara is a member of the Psychotherapy and Counselling Federation of Australia (PACFA) and registered by the Australian Health Practitioner Regulation Agency (AHPRA) and adhere to professional competencies including confidentiality

• ​Notes from psychotherapy sessions are stored securely and are not shared with third parties.

• All services provided adhere to the ethical guidelines of PACFA and relevant regulatory bodies. This website does not offer medical or psychological diagnoses or guarantees of outcomes.

• For privacy reasons, I do not discuss client matters via social media. Please reach out directly for inquiries.

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6. Website & Data Security

• This website is built and hosted on Wix, which provides secure servers and encrypted storage for client information.

• Personal data, including names and contact details, is stored securely in accordance with privacy laws.

• Clients can request access to or deletion of their stored information at any time.

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7. Limitation of Liability​

While all efforts are made to provide a safe and supportive experience, Tamara Coughlan is not responsible for any emotional distress, physical injury, or other outcomes resulting from participation in services. Clients engage at their own discretion and responsibility.

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8. Informed Consent & Client Rights

I offer psychotherapy, integration support, and somatic-based approaches in a professional and confidential setting. Therapy is a collaborative process, and while many clients find it beneficial, it is important to understand:

• The therapeutic process can bring up challenging emotions and experiences.

• I do not guarantee specific outcomes, as healing is unique to each individual.

• Sessions are confidential, except where disclosure is required by law (e.g., risk of harm to self or others, mandatory reporting requirements).

• My approach is trauma-informed, and clients always have the right to pause, decline, or modify any suggested practice.

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9. Changes to Terms

These terms may be updated periodically. Continued use of this website constitutes acceptance of any changes.

For questions about these terms, please contact Tamara directly.